NAME CHANGE FAQ
We want our cookies to feel inviting to even more people, without changing what’s inside. As we’ve grown, we’ve seen how the word “vegan” can sometimes stop people from trying them, even though once they do, they’re hooked. By simplifying our name, we can reach more cookie lovers and show them just how delicious our cookies are. And the more cookie lovers we have, the more delicious treats we can bring you!
Absolutely! Our cookies, our recipes, our ingredients, are staying exactly the same, so you can continue to enjoy them just like you always have been.
Yes! We will always make it clear on our packaging, in-store, and on our website. We want you to feel confident and relaxed when ordering from us, and know that nothing about our cookies has changed.
Not at all. We’re deeply proud of who we are, and that commitment will never change. This name update is about making our vegan treats accessible and appealing to everyone, so that we are able to grow and bring you MORE cookies, MORE locations, MORE of everything.
We absolutely love hearing from you! You can reply to our emails, send us a message on social media, or contact us directly through our website. Your feedback is important to us and helps shape our future.
No way! Our cookies will continue to be the same delicious, chunky, freshly baked treats you know and love.
Thanks for being part of our journey! We couldn't do any of this without our cookie lovers. If you have any more questions, please don’t hesitate to reach out here.
If you'd like to watch Stephanie’s video where she addresses this announcement, you're welcome to watch it here.
With lots of love,
Stephanie and The Cookie Crew x